Terms and Conditions

The 5yMail Terms and Conditions

Welcome to The 5yMail.Com. These Terms of Service ("Terms") govern your access to and use of the 5yMail website, email services, anonymous email services, aliases, forwarding services, SMTP services, APIs, applications, software, infrastructure, and related products and services (collectively, the "Service") provided by the company that operates The 5yMail.Com ("5yMail," "we," "us," or "our").

By accessing, registering for, purchasing, or using the Service, you agree to be legally bound by these Terms. If you do not agree to these Terms, you may not use the Service.

Certain features or products may be subject to additional terms, service-specific policies, or technical requirements. Those additional terms are incorporated into these Terms by reference. Section 5 sets out our acceptable-use rules, and Section 13 explains how we handle personal information.

1. Description of the Service

5yMail provides privacy-oriented electronic communication services, including anonymous or pseudonymous email addresses, email sending and receiving, aliases, forwarding, SMTP services, APIs, and related communication functionality.

The Service is designed to allow users to communicate without necessarily revealing their personal email address or other identifying information to message recipients.

Important meaning of "anonymous"

References to "anonymous," "100% anonymous," "anonymous email," "private," or similar terms, wherever they appear on our website or in the Service, describe only the information that may be visible to recipients or other users.

They do not mean that 5yMail has no technical, security, account, payment, or other information concerning a user.

We collect and retain information necessary to operate, secure, maintain, improve, troubleshoot, prevent abuse, process payments, comply with legal obligations, and protect the Service and its users, as described in Section 13. This includes the IP address used to send each message, along with dates, times, and message details.

Anonymity toward recipients does not protect unlawful conduct. We may disclose information that identifies a user, such as IP addresses and account details, in response to valid legal process, as described in Section 15.

We do not guarantee that any user is completely or permanently unidentifiable.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live if that is higher, to use the Service.

You may use the Service only if you are legally permitted to enter into a binding agreement under applicable law.

You may not use the Service if your use is prohibited by applicable law or regulation.

You may not use the Service if you are located in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions, or if you are named on any U.S. government restricted-party list, such as the OFAC Specially Designated Nationals List. You will not use the Service in violation of U.S. or other applicable export-control or sanctions laws.

If you use the Service on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. Accounts

Certain features require registration for an account.

You agree to provide accurate information where information is requested and to keep account information reasonably current.

You are responsible for maintaining the confidentiality of your passwords, authentication credentials, API keys, SMTP credentials, recovery information, and other account credentials.

You must promptly notify us if you believe that your account or credentials have been compromised.

You may not:

• access another user's account without authorization;
• share or transfer an account where prohibited by the applicable service;
• create accounts for fraudulent purposes;
• create accounts to evade a suspension or termination;
• use another person's identity or credentials without authorization; or
• use automated methods to create accounts in violation of our limits or policies.

We may suspend or require re-verification of accounts that we reasonably believe are compromised, fraudulent, abusive, or being used in violation of these Terms.

4. Personal and Commercial Use

Some 5yMail features may be intended for personal use, while other products or plans may permit commercial, professional, SMTP, API, or other business use.

The applicable product description, order, subscription, service agreement, or additional terms determine whether commercial use is permitted.

Nothing in these Terms authorizes spam, unsolicited bulk email, phishing, fraud, deceptive communications, or any other prohibited activity.

Where a separate commercial or enterprise agreement exists, that agreement controls to the extent of any conflict with these Terms.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

You may not use, attempt to use, or assist another person in using the Service to:

6. Email Headers and Sender Information

You may not falsify, forge, manipulate, or deceptively alter email headers, routing information, sender information, domain information, or other technical information associated with a message.

You may not use the Service to create deceptive From, Reply-To, Message-ID, routing, domain, or authentication information for fraudulent or unlawful purposes.

Where applicable, commercial email must comply with applicable laws concerning truthful header information, subject lines, identification, physical address requirements, and opt-out mechanisms.

Users are responsible for the legality of messages they initiate through the Service.

The use of an anonymous or pseudonymous address does not authorize deceptive or fraudulent sender information.

7. Commercial Email and CAN-SPAM

If you use the Service to send commercial email, you are responsible for complying with applicable laws and regulations, including the U.S. CAN-SPAM Act where applicable.

Among other requirements, applicable commercial email laws may impose requirements concerning:

• accurate header information;
• non-deceptive subject lines;
• identification of commercial messages;
• valid physical postal addresses;
• functioning opt-out mechanisms;
• honoring opt-out requests; and
• monitoring third parties acting on your behalf.

The FTC states that CAN-SPAM applies to commercial messages and that businesses cannot simply contract away responsibility for email marketing activities performed on their behalf.

5yMail may impose additional requirements or restrictions on commercial and bulk email.

8. SMTP and API Services

Where SMTP or API functionality is provided, users must comply with all applicable Service limits and technical requirements.

You may not use 5yMail SMTP or API services to:

• operate an open relay;
• send phishing campaigns;
• send malware;
• distribute spam;
• evade provider reputation systems;
• circumvent recipient blocking;
• rotate accounts, credentials, domains, or IP addresses to evade enforcement;
• conceal prohibited activity from 5yMail;
• abuse third-party infrastructure; or
• otherwise violate these Terms or applicable law.

We may impose limits on messages per minute, per hour, and per day; recipients per message; concurrent connections; attachment size; API requests; SMTP connections; domains; IP addresses; and other technical resources.

These limits may change as necessary to protect the Service and its reputation.

9. Domains and Authentication

Where the Service permits users to configure their own domains, the user represents that they have sufficient authorization to use and configure the domain.

You may not authenticate, configure, or use a domain that you do not control or have authorization to administer.

Users must not submit false ownership information or use domain authentication mechanisms to impersonate another organization.

5yMail may require domain verification before enabling certain features.

10. Abuse Prevention and Security

To protect users, recipients, infrastructure, and the reputation of the Service, 5yMail may use automated and manual systems to detect and prevent abuse.

These systems may consider factors including message volume, sending velocity, bounce rates, complaint rates, account age, authentication events, suspicious activity, malware indicators, phishing indicators, unusual recipient patterns, compromised credentials, domain reputation, IP reputation, repeated policy violations, and other security or abuse signals.

We may delay, reject, quarantine, limit, or block messages or accounts where reasonably necessary to protect the Service or comply with our policies or applicable law.

We do not guarantee that our systems will detect every prohibited message or prevent every instance of abuse.

11. Abuse Reports

Reports of spam, phishing, fraud, malware, impersonation, harassment, threats, security abuse, or other prohibited activity may be sent to info@chalosoft.com. Please include the full message headers where possible.

We may investigate reports and take actions we reasonably consider appropriate, including blocking messages, disabling aliases, restricting or removing sending privileges, requiring additional verification, requiring reasonable information, documentation, and cooperation in connection with abuse, fraud, security, or legal investigations, suspending accounts, terminating accounts, blocking domains or infrastructure, preserving relevant information, and cooperating with valid legal or regulatory requests.

We are not required to disclose the results of every abuse investigation.

12. Monitoring and Content

We do not undertake a general obligation to monitor all communications transmitted through the Service.

However, we may use automated security systems, abuse detection systems, malware scanning, reputation systems, and human review where appropriate to protect the Service, investigate abuse, detect security threats, prevent spam and phishing, detect malware, enforce these Terms, comply with applicable law, or protect users and third parties.

We may remove, reject, quarantine, block, or restrict content or communications that we reasonably believe violate these Terms, applicable law, or our security and abuse policies.

13. Privacy and Data Processing

This section explains how we collect, use, share, and keep personal information when you use the Service. It is our privacy policy.

13.1 Information we collect

• Account information: the email address, user name, password, language, and other details you give us when you register, and your credits, plans, and purchases;
• Messages you send: the sender name and address shown to recipients, any reply address you provide, recipient addresses (including CC and BCC), subject, message body, attachments, the date and time, the IP address used to send the message, and delivery details such as status and the servers used;
• Replies and messages you receive through the Service: sender and recipient addresses, subject, message body, attachments, date and time, read status, and the sender's IP address where available, together with the link between an anonymous address and the real email address used to route replies;
• Payment information: records of your purchases. Card payments are processed by third-party payment providers, and we do not receive or store complete card numbers;
• Technical information: IP addresses, browser and device information, pages visited, and dates and times, recorded in our web server logs and by cookies and similar technologies, including Google Analytics; and
• Communications: messages you send us, such as support requests and abuse reports.

13.2 How we use information

We use information to provide the Service, including sending, delivering, and routing messages and replies; to secure the Service and to detect, prevent, and investigate spam, fraud, abuse, and other violations of these Terms; to process payments; to provide support; to understand and improve how the Service is used; and to comply with legal obligations and enforce these Terms.

Where the GDPR or similar laws apply, we rely on these legal bases: performance of our contract with you, our legitimate interests in operating and protecting the Service and preventing abuse, compliance with legal obligations, and your consent where it is required, such as for certain cookies.

13.3 Sharing

We do not sell personal information. We share it only:

• with service providers that help us run the Service, such as our hosting provider (Microsoft Azure), the email delivery networks that relay messages, payment processors, and analytics providers (Google Analytics);
• with recipients, as needed to deliver the messages you send;
• when required or permitted by law, as described in Section 15;
• to protect the rights, safety, and security of 5yMail, our users, and others; and
• as part of a merger, acquisition, or sale of assets.

13.4 How long we keep information

• Account information is kept while your account exists and afterwards for as long as needed for the purposes in this section.
• Messages you send and receive, and their technical details including IP addresses, are kept for as long as needed to provide the Service, investigate abuse, resolve disputes, and comply with law. We do not commit to deleting them after a fixed period.
• Web server logs, including IP addresses, are kept for up to three years.
• Purchase records are kept as long as required by tax and accounting laws.

We may keep information longer when needed to comply with law or legal process, a preservation request, or a legal hold, or to investigate abuse or enforce these Terms.

13.5 Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13.6 International transfers

Our servers are located in the United States. Messages may also pass through email delivery networks located in other countries. By using the Service, you understand that your information will be processed in the United States and in those countries.

13.7 Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the European Economic Area and the United Kingdom may also complain to their data protection authority. To make a request, email info@chalosoft.com. We may need to verify your identity, and we will respond within 30 days or as required by law. We may keep information where the law requires or allows us to.

You can block or delete cookies through your browser settings. Some features may not work without them.

13.8 Children

The Service is not intended for anyone under 18. We do not knowingly collect personal information from children, and we will delete it if we learn that we have.

13.9 Changes to this section

We may update this section from time to time, as described in Section 29.

14. Message Storage and Deletion

The Service may impose limits on message storage duration, mailbox size, attachment size, number of messages, account storage, sending volume, and receiving volume.

We do not guarantee that any particular message, attachment, mailbox, alias, or account will remain available for a particular period unless expressly stated in a separate service agreement.

Messages or other content may be deleted automatically according to applicable retention policies.

We may preserve limited information when reasonably necessary for security, abuse investigation, legal compliance, dispute resolution, or protection of the Service.

15. Legal Requests and Disclosure

We may preserve, access, use, or disclose information, including information that may identify the sender of a message, such as IP addresses, account details, and the real email address linked to an anonymous address, when we reasonably believe it is necessary or appropriate to:

• comply with applicable law;
• comply with valid legal process, including a subpoena, grand jury request, court order, warrant, preservation request, legal hold, or nondisclosure or protective order;
• respond to a lawful governmental or regulatory request;
• protect the rights, property, safety, or security of 5yMail, its users, or others;
• investigate fraud, abuse, security incidents, or violations of these Terms;
• enforce these Terms; or
• prevent imminent harm or unlawful activity.

Where permitted by law, we may comply with legal process or a governmental request without prior notice to the affected user. We may withhold notice when notice is prohibited by law or court order, or when we reasonably determine that notice could compromise an investigation, create a security risk, or expose a person to harm.

We may challenge, narrow, or seek clarification of legal process when we determine that doing so is appropriate. Nothing in these Terms requires us to disclose information when disclosure is prohibited by law or court order.

16. Account Suspension and Termination

We may suspend, restrict, disable, or terminate your access to some or all of the Service if we reasonably believe that:

• you violated these Terms;
• you violated the acceptable-use rules in Section 5;
• your account is compromised;
• your account presents a security risk;
• your account is being used for spam, phishing, fraud, malware, or other abuse;
• your activity threatens the reputation or operation of the Service;
• your payment is fraudulent or unauthorized;
• suspension is required by law or valid legal process; or
• suspension is reasonably necessary to protect 5yMail, its users, recipients, or third parties.

Where appropriate, we may suspend activity immediately without prior notice.

Termination does not eliminate obligations that by their nature should survive termination.

17. Circumvention of Enforcement

You may not create or use another account, identity, domain, credential, IP address, payment method, or other mechanism for the purpose of circumventing an account suspension, a sending restriction, a domain restriction, an IP restriction, a security control, an abuse decision, or another enforcement action.

Attempting to evade enforcement may result in immediate termination of related accounts.

18. Payments, Subscriptions, and Refunds

Paid features are subject to the price, billing period, renewal terms, and payment conditions presented at the time of purchase.

We may use third-party payment processors.

We do not generally receive or store complete payment-card information when payment is processed through a third-party payment provider.

Subscriptions may automatically expire or renew according to the applicable plan and checkout terms.

Refund eligibility is governed by the applicable purchase terms and applicable law.

Nothing in these Terms is intended to waive any consumer right or remedy that cannot lawfully be waived.

We may suspend paid services where payment is reversed, fraudulent, unauthorized, or otherwise invalid.

19. Third-Party Services

The Service may integrate with or link to third-party services, including payment providers, infrastructure providers, email networks, cloud providers, security services, domain registrars, and other service providers.

Third-party services are governed by their own terms and policies.

We are not responsible for third-party services that we do not control.

A link to or integration with a third-party service does not constitute an endorsement of that service.

20. Intellectual Property

The Service, including its software, website, interface, branding, trademarks, logos, documentation, design, and other materials provided by 5yMail, is owned by or licensed to 5yMail and is protected by applicable intellectual-property laws.

Except as expressly permitted by these Terms or a separate written agreement, you may not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer where prohibited by law, create derivative works from, or commercially exploit the Service or its proprietary materials.

You retain ownership of content you lawfully submit to the Service, subject to the rights necessary for 5yMail to operate the Service.

21. User Content

You remain responsible for content you create, submit, transmit, receive, or store through the Service.

You represent that you have the rights and permissions necessary to submit such content and that your content does not violate these Terms or applicable law.

You grant 5yMail only the rights reasonably necessary to process, transmit, store, scan, secure, and provide the Service according to your instructions and applicable policies.

We do not claim ownership of your message content merely because you use the Service.

22. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 5YMAIL DISCLAIMS WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED; ERROR-FREE; COMPLETELY SECURE; AVAILABLE AT ALL TIMES; FREE FROM MALWARE OR OTHER HARMFUL COMPONENTS; OR SUITABLE FOR A PARTICULAR PURPOSE.

WE DO NOT GUARANTEE DELIVERY OF ANY PARTICULAR EMAIL MESSAGE.

EMAIL DELIVERY DEPENDS ON THIRD-PARTY NETWORKS, INTERNET SERVICE PROVIDERS, RECIPIENT MAIL SYSTEMS, DOMAIN REPUTATION, SPAM FILTERS, DNS, BLACKLISTS, TECHNICAL CONDITIONS, AND OTHER FACTORS OUTSIDE OUR CONTROL.

THE SERVICE IS NOT DESIGNED FOR EMERGENCY, LIFE-SAFETY, OR OTHER CRITICAL COMMUNICATIONS WHOSE DELAY OR FAILURE COULD CAUSE DEATH, INJURY, OR SIGNIFICANT DAMAGE. DO NOT RELY ON IT FOR SUCH COMMUNICATIONS.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 5YMAIL AND ITS OWNERS, MEMBERS, MANAGERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATED TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 5YMAIL'S TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO 5YMAIL FOR THE SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

No personal liability. These Terms are a contract with the company that operates 5yMail only. To the maximum extent permitted by law, none of its owners, members, managers, officers, employees, or agents will be personally liable to you for any obligation or claim arising from these Terms or the Service, and you will bring any such claim only against that company.

24. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless 5yMail and its owners, members, managers, affiliates, officers, directors, employees, contractors, agents, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

• your violation of these Terms;
• your unlawful use of the Service;
• your content;
• your violation of another person's rights;
• your violation of applicable law; or
• your fraud, abuse, or intentional misconduct.

This section does not require you to indemnify 5yMail for liability caused by 5yMail's own conduct to the extent prohibited by applicable law.

25. No Waiver

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.

Any waiver must be made in accordance with applicable law and, where appropriate, in writing.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

27. Governing Law and Disputes

These Terms and any dispute arising from or relating to the Service are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

The parties will first try to resolve any dispute informally. Except where prohibited by applicable law, any dispute that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its applicable rules. The arbitration will take place in the State of Florida unless the parties agree otherwise. Either party may instead bring an individual claim in small-claims court if it qualifies, and either party may seek emergency injunctive or other equitable relief in the state or federal courts located in the State of Florida.

To the maximum extent permitted by law, disputes will be resolved on an individual basis, and neither party will participate in a class, collective, or representative action concerning the Service.

Nothing in this section limits any right or remedy that cannot lawfully be limited under the law applicable to you.

28. Changes to the Service

We may modify, suspend, discontinue, or replace features of the Service from time to time.

We may also impose or change technical limits, including sending, receiving, storage, API, SMTP, attachment, and account limits.

Where required by law or applicable agreement, we will provide notice of material changes.

We are not responsible for losses arising solely from changes to optional or discontinued features to the extent permitted by applicable law.

29. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may provide notice through the Service, by email, or by another reasonable method.

Your continued use of the Service after the revised Terms take effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If you do not agree with revised Terms, you must stop using the Service.

30. Entire Agreement

These Terms, including the acceptable-use rules in Section 5 and the privacy information in Section 13, together with any applicable product-specific terms and any written agreement between you and 5yMail, constitute the agreement between you and 5yMail concerning the Service.

If there is a conflict between these Terms and a separately negotiated written agreement, the separately negotiated agreement controls to the extent of the conflict.

31. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, power or internet outages, failures of hosting, network, or email delivery providers, cyberattacks, labor disputes, war, or government action.

32. Electronic Communications

You agree that we may provide notices and other communications to you electronically, by email or by posting them on our website or in the Service, and that these communications satisfy any legal requirement that they be in writing.

33. Contact

Questions concerning these Terms, general support, abuse reports, legal requests, and privacy inquiries may be directed to:

The 5yMail.Com
Email: info@chalosoft.com
Florida, United States

© 2008–2026 The 5yMail.Com. All rights reserved.